Frequently Asked Questions
Chronicle has revolutionised cemetery
We feel that it is best indication of the likely activity within the Chronicle app for records management and public usage. It is also an indication of cemetery size. These considerations help us determine the likely storage, computing and support requirements.
We count an interment as adding any new interment type (burial, cremation, etc) whose interment date is within your subscription period. Your subscription period is monthly or yearly and commences from when you first sign up to Chronicle.
We currently use cloud storage. All data is securely stored in the Google clouds which means that your data will be backed up automatically and it is accessible from anywhere as long as your browser is connected to the internet.
Training is provided remotely at the completion of the project using your preferred video conferencing platform. Our customer success team will train and help you make the adjustment needed during the onboarding.
We provide solutions to help you transform your old hand-written records into our Chronicle database. Please consult with our Cemetery Consultant to get the best approach tailored for your cemetery.
We will analyze your maps and records to see if we can use them as references. If the data is not sufficient, we will recommend an on-site mapping service which means we’ll have our team do an on-site survey to capture all data that is required and come up with a new plot map.
We provide a full backup of all the cemetery data stored in Chronicle system, in open formats that are fully interoperable with other cemetery software, database software and GIS.
No, we don’t limit the number of users and the number of records. You can also assign the access levels to all users so your data confidentiality is always protected